How can we help?
Products
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Files, account and fixes
- Files and formatsGet a clean export out of your scanner, and know what we accept and what comes back.
- System requirementsBrowser, graphics and CPU requirements for the web CAD: supported devices, current Chrome or Edge, and what to check when 3D runs slowly.
- Error messagesLook up the message you saw on screen, what it means, and what to do next.
- Account and accessSign in, add colleagues, understand your plan, and control what happens to your data.
- Plans and paymentMonthly plans, how one crown or bite alignment uses one unit, carry-over rules, extras, invoices and how to change or cancel a plan.
Still need help?
Write to us with the case ID (the # at the top of the case) and the screen you were on. We answer by email.