Help
Start with the module you are running. Every page says what to send in, what comes back, and what to do when a case does not come out right.
Modules
- Occlusion alignmentBITESend an upper and a lower scan, and get the lower placed back into the bite the patient actually closes into.
- Print modelsMODELTurn an upper and lower into printable arch models, with the base, hollowing and stops set for your printer.
- Crown designCROWNWrite the prescription, attach the arches in the workbench, then design the restoration through to an exported file.
- Scan segmentationSEGSplit each arch into individually labelled teeth, numbered in FDI, for the CAD step that comes next.
- Split BarBARDesign a screw-retained bar and a matching superstructure from one merged all-on-X scan, keeping the screw channels clear.
Across the platform
- Files and formatsGet a clean export out of your scanner, and know what we accept and what comes back.
- System requirementsCheck what a workstation needs, and which modules lean on it rather than on our servers.
- Error messagesLook up the message you saw on screen, what it means, and what to do next.
- Account and accessSign in, add colleagues, understand credits, and control what happens to your data.
Still stuck?
Send the case number, the screen you were on, and one screenshot. Leave out patient names and chart notes; we do not need them and we would rather not hold them.